Emotional Intelligence Development for Leaders

Leadership is people work. Many leadership development efforts focus on roles, responsibilities, and decisions, but leave leaders unprepared for the people-side of the role.

Emotional intelligence helps leaders manage themselves, navigate pressure, communicate clearly, build trust, and lead people well in the moments that matter most.

    • Staying steady in high-pressure moments and keeping conversations productive

    • Listening in a way that helps people feel understood

    • Noticing shifts in tone, body language, or group dynamics and adjusting accordingly

    • Addressing conflict directly and following through in ways that build trust

  • • Conversations going off track quickly, when tension is high
    • Tone coming out sharper or more frustrated than intended
    • Jumping in too fast: interrupting, reacting, or solving before listening
    • Difficult conversations getting delayed and the issue becoming bigger

Leaders can learn emotional intelligence.

The Emotional Intelligence Skillset™ Program

The Emotional Intelligence Skillset™ Program is a practical online leadership development course that helps leaders build emotional intelligence skills they can use in real conversations, challenges, and decisions.

Leadership is full of moments that require calm thinking, clear communication, and steady presence. This program gives leaders a practical, real-world way to strengthen those skills through focused learning, simple tools, and guided reflection. Each module helps leaders apply emotional intelligence in the conversations, challenges, and decisions they face every day. This program builds four core EI skillsets:

  • Self-Awareness: noticing when you're getting tense, frustrated, or overwhelmed before it spills out

  • Self-Regulation: being able to pause, stay grounded, and respond calmly when a situation heats up

  • Social Awareness: picking up on cues like body language so you know what the moment needs

  • Relationship Management: communicating in ways that build trust, and keep relationships strong

Diagram illustrating the Emotional Intelligence Skillset with a mountain background. The diagram features four gold medallions with black labels: Self-Awareness, Self-Regulation, Social Awareness, and Relationship Management. Charcoal gray location pins are positioned above each medallion. Dotted dashed lines connect the pins in a sequential path across the medallions. The top section displays the North Star Leadership and Development logo, the title 'Emotional Intelligence Skillset,' and a brief description. The bottom contains a copyright notice.
Build Your EI Skillset

Who This Program Is For

The Emotional Intelligence Skillset™ Program is designed for leaders who are responsible for leading people and is commonly used by organizations to strengthen leadership readiness, reinforce live workshops, and support consistent people-leadership practices across cohorts, teams, or networks.

  • Organizations that bring people together for leadership development and want learning that reinforces and extends beyond live sessions

  • Organizations that want to strengthen leadership readiness and provide a shared foundation of leadership and emotional intelligence skills across cohorts, teams, or networks

  • Individual leaders responsible for people in high-contact, public-facing, or service-oriented environments. Including directors, supervisors, managers, educators, nonprofit leaders, and public-service professionals

Emotional Intelligence Skills Leaders will Develop

A wooden signpost with five arrow-shaped signs listing modules: 1. Emotional Intelligence Foundations, 2. Self-Awareness, 3. Self-Regulation, 4. Social Awareness, 5. Relationship Management.

By the end of the program, leaders will strengthen four essential emotional intelligence skills that increase awareness, support staying steady under pressure and building relational trust with others.

These four skills address the people side of leadership work, where plans succeed or break down in day-to-day interactions.

  • 1.1 The Four Components of EI

    1.2 The Benefits of EI

    1.3 The Absence of EI

    1.4: Assessing Your Baseline EI

  • 2.1: Overview of Self-Awareness

    2.2: Understanding and Unpacking Emotions

    2.3: Noticing, Naming, and Exploring Patterns

    2.4: Cultivating Non-judgmental Awareness

  • 3.1: Overview of Self-Regulation

    3.2: Self-Regulation in Action

    3.3: Cultivating Emotional Resilience

    3.4: Tools and Techniques for Self-Regulation

  • 4.1: Overview of Social Awareness

    4.2: Accurately Interpreting Others’ Emotions

    4.3: Reducing Biases and Barriers to Awareness

    4.4 Turning Social Awareness Into Action

  • 5.1: Overview of Relationship Management

    5.2 Building Trust and Clear Communication

    5.3: Building Collaboration and Healthy Conflict

    5.4: Repairing Relationships

Inside the EI Skillset™ Program

A diagram illustrating the learning path with four steps: Reflect, Practice, Learn, and Apply, in a circular flow. The background features a mountain landscape with colorful lights at the top.

The Emotional Intelligence Skillset™ Program provides tools, structure, and support to develop practical EI skills that leaders can use right away.

    • 5 self-paced modules

    • 20 short, studio-recorded video sessions

    • The EI Skillset Assessment

    • The EI Skillset Workbook™

    • One 60-minute coaching session

    • Quarterly live EI Leadership Circles

  • Learn: Watch short, focused video lessons.

    Practice: Use the guided workbook activities.

    Apply: Try the EI tools in your everyday leadership.

    Reflect: Review your progress and refine your goals.

    Time Commitment: Most leaders spend 15-30 minutes a few days per week and finish the course in 6 to 10 weeks.

  • After Module 1, you’ll have a 60-minute coaching session with your ICF-certified coach to interpret your EI Skillset Assessment and identify the skills you want to strengthen. In this session you will:

    • Clarify key patterns from your assessment

    • Explore real leadership moments

      Identify the EI skills that matter most for your growth

    • Choose next steps for the rest of the course

  • When you complete all five modules, you’ll receive a Certificate of Completion that documents your EI Skillset training and professional development hours. Many leaders choose to display it in their workspace as a way to highlight their commitment to emotional intelligence and ongoing growth.

    You can:

    • Download and print your certificate

    • Add it to your professional development records

    • Share it with your employer or on LinkedIn

  • Each quarter, you can join a live, 60-minute small-group session to reflect on your learning, discuss real leadership moments, and continue strengthening your EI skills alongside other leaders. You’ll have access to up to four quarterly EI Leadership Circles you can join throughout the year.

    Each 60-minute session includes:

    • Live Zoom session

    • Small-group design for meaningful conversation

    • Facilitated by ICF-certified coach Christy Bowman-White

EI Foundations
Module 1 • $327 		Full EI Skillset™ Program
5 Modules • $1,100
Most Popular
Course Access Module 1 only A clear starting point to understand your EI baseline and leadership patterns. All 5 modules and 20 video lessons A complete EI journey that strengthens all four skillsets and supports real-world practice.
EI Skillset Assessment ✓ ✓
Workbook Module 1 only Full workbook (all modules)
Coaching Support One 30-min mini session One 60-min coaching session
EI Leadership Circles Not included Up to 4 live EI Leadership Circles
Certificate Not included Certificate of Completion

Pricing and Enrollment

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Enroll in the Full EI Skillset™ Program
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Enroll in Module 1: EI Foundations

For Organizations

Organizational licensing is available for groups and offers reduced per-learner pricing for cohorts, teams, or programs.

Organizational Licensing

Emotional Intelligence Skillset™

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